FAQ
What are your office hours?
Monday – Friday 9:00am – 4:00pm
Saturday 9:00am – 12:00pm
Do I need an appointment to visit your showroom?
We encourage you to call the office at 615-822-4392 and schedule a showroom appointment to ensure that an Account Manager is available to assist you when you come to visit.
My Account Manager is unavailable can someone else help me?
Yes. Although we encourage you to speak to your Account Manager, if for whatever reason they are unavailable you can speak to anyone else.
What are your rental prices?
Liberty Party Rental is proud to offer competitive pricing on our high quality rental items. Please contact us for the most up-to-date price list or for a customized quote based on your needs. Rental rates on our products are based on a one-day use.
What are your delivery costs/hours?
We deliver to all locations in the middle Tennessee area and often make deliveries to eastern and western Tennessee, northern Alabama and southern Kentucky. We calculate delivery costs based on the number of trucks required for your rentals items, as well as the specific location and time. The current average delivery cost to the greater Nashville area, based on one truck during regular delivery hours, is $75 round trip. Our regular delivery window is Monday through Saturday, 9 AM to 4 PM. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside normal hours. As each delivery is unique in nature, so are the charges associated with this service so please call for a more accurate quote.
Do you offer set-up/break-down service?
Setting up for an event doesn’t have to be stressful. Let us do the work for you! In advance, make arrangements for any of the following services:
- Setup/breakdown for tables and chairs
- Back of house staffing for scraping and re-crating dishes, glassware, and flatware
- Staffing to install and remove table linens, chair cover, chair ties, and napkins
Please contact your Account Manager for details.
What is your damage waiver policy?
A damage waiver is offered to protect renters from charges incurred due to normal wear and tear on rental items. The damage waiver is not insurance. Our current nonrefundable damage waiver fee is 8% of the total invoice. It does not preclude you from paying for missing or lost equipment. Certain restrictions may apply, please speak with your account manager.
Who is responsible for the equipment?
Containers are provided for china, silver, utensils, and small goods to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.
How do I place an order?
Call 615-822-4392, email or come visit us at our showroom in Hendersonville.
We will need to have the delivery and pick up address, home or business phone number, and an onsite contact person with a cell phone number, if possible. We will need the correct dates for delivery and pick up. Additionally, please see our payment policies.
You are welcome to place a quote, however the rental equipment will not be guaranteed unless a 50% deposit is established or the order is paid in full.
What is your reservation policy?
All orders are subject to a non-refundable 50% deposit at the time of booking and a credit card is required on file. The remaining balance is due prior to delivery or customer pick up.
Is there as minimum order for customer pick-up? For delivery service?
We prefer all customer pick-up orders are over $50. Delivery orders should be over $100.
What is your change policy?
We strive to accommodate any requests; however reductions cannot be made within 48 hours. Increases can be made up to one business day prior and pending inventory availability.
What is your cancellation policy?
Orders cancelled within 72-hours of the delivery date are subject to a 50% late cancellation fee. Orders the day of delivery are subject to 100% of order total.
Special order items or services are subject to a 100% cancellation fee once the order has been placed.
Can I cancel part of my order?
We allow partial cancellations up to one day prior, as long as the cancelled items do not fall below the 50% nonrefundable deposit amount.
How will my order be delivered?
Items will be delivered in one of our marked Liberty Party Rental trucks by one or more of our professional and friendly uniformed drivers. All table items are wrapped to keep them clean. Dinnerware and glassware are packed and sealed in sturdy stackable, plastic crates. Linen is delivered on hangers inside of plastic bags.
What happens if my order is not returned on time?
All orders not returned on the scheduled return date will be charged an additional full day rental for each day it is late. If you are not able to return the order on time, we ask that you notify the office so we can anticipate the inventory changes on upcoming orders.
What should we do with dishware before it’s returned?
Please scrape and remove all excess waste from plates, empty liquids and/or waste from glasses and return in the original container. Items do not need to be washed.
How does the return process work?
For customer pick-up orders, please return the items to the location you picked it up from – one of our staff members will check in the item(s) for you. Delivery items will be picked up on the scheduled day within the delivery window, unless prior alternative arrangements have been made. Items will then be checked in and sorted at our warehouse. The customer will be charged accordingly for any missing or severely damaged items.
Can I combine different orders in the same return?
Yes, as long as they are clearly marked with the separate order numbers.
How are replacement fees calculated?
Replacement fees are determined by the cost to replace the item at today’s market value.
Do I have to pay for items that I do not use?
Yes. All items that leave our warehouse must be paid for in full.
What are your payment policies?
Unless you or your company has pre-approved credit with Liberty Party Rental, we require that all orders are paid in full prior to delivery or pick-up. All orders are subject to a non-refundable 50% deposit at the time of booking and a credit card is required on file. After the event, if any additional charges must be applied for missing and/or damaged items, your account manager will contact you.
We accept Visa, Mastercard, American Express, Discover, personal checks or cash. When paying by credit card, we will need the credit card number along with the expiration date, the CVV code, name on the credit card and the billing address. Please click here (click through link to credit card authorization form) if you would like to pay by credit card. Please note if a check is returned from the bank a $30 fee will be added to your invoice total.
When paying with check or cash, a credit card is still required to be on file.
Do you offer net 30 billing terms?
Yes, you must apply and be approved. We have a credit application available on our website.
Where do I mail my payment?
All payments should be mailed to:
Liberty Party Rental
1080 Lavern Circle
Hendersonville, TN 37075-3346
Attn: Accounts Receivable
